Shipping & Returns

Shipping

We strive to ship all orders as soon as they are processed. Shipping and delivery times vary on the item and couriers.
Most items can take between 4-6 weeks.
Please note that larger pieces of furniture could take between 8-10 weeks.

On items priced under €200 – There will be a charge of flat rate €7.60.
Items purchased over €200 – Free Shipping

Terms of returns

fabricport.com want each customer to be satisfied with every purchase, however sometimes things just don’t fit for everyone! If you are unsatisfied with your order please see the conditions below:

Proof of postage of your return will be necessary on all items. In the event of damage through transit or delivery, we cannot take responsibility.
Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item.
Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you.
Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse.
We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account.

The responsibility of the return costs will be of the customer, unless the item is believed to be faulty prior to transit (Please see terms below).

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours after you have received the item. We are unable to replace or refund items if we are not notified within this time. In the case of a faulty item we can offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.

You are responsible for the appropriate packaging of the return before shipping. Specific requirements (depending on the item or furniture) will be instructed via email.
The best protocol for returning large pieces of furniture, we recommend viewing the item thoroughly upon delivery. This will allow you to keep the appropriate original packaging that the piece arrived in. It’s vital to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.

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